ISO/IEC 20000-1

ISO/IEC 20000-1 defines the requirements for an effective IT Service Management System (SMS), aimed at ensuring high-quality, reliable, and business-aligned IT services.

Objective

• Deliver reliable IT services aligned with business needs.
• Improve operational efficiency through standardization.
• Enhance customer satisfaction and service quality.

Scope

Applicable to IT departments, service providers, outsourcing companies, and cloud-based service operators.

Implementation Time

2 to 6 months depending on service complexity.

Cyberhub Proposal

• Gap Analysis.
• SMS implementation.
• Internal audit.
• Training and continuous improvement plans.
• Certification body coordination.
• Integration with ISO/IEC 27001.